Buying London 2012 prints
We want these wonderful prints to be shared by as many art lovers as possible. To this end, we will limit one of each print, or one Boxed Set per household. We reserve the right to cross check and refund any repeat purchases in line with this.
What credit/debit cards can I use?
You can pay using:
Are my credit/debit card details secure?
We do not store customer credit card details. Counter Editions uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications.
We can ship to any UK or international address. Please allow 3 - 5 business days for us to process, pack and ship your unframed edition, and 28 days for framed prints and sculptural editions.
What shipping method do you use?
For our UK and overseas shipping we use the international delivery company UPS. We use their Express service which means the editions are only in transit for a very short time. When your order is ready for dispatch we send you an email to let you know it is on its way. The email will contain a tracking number that you can use to follow the progress of your delivery. It will be delivered to you using the UPS Express service. This is an overnight service, Monday to Friday, which requires a signature on delivery. Once your edition has been dispatched delivery times are:
- UK next business day delivery by 1030hrs
- Most addresses in Europe next business day delivery by 1200hrs
- Next business day to New York City and second business day delivery by 1200hrs to most other addresses in USA and Canada
- Day definite delivery in 2 to 3 business days as early as 1030hrs or 1200hrs to select areas in Asia
Please do contact us if you have any specific shipping requirements or enquiries regarding delivery times. We can normally arrange for a delivery to be made on a specific day, and Saturday deliveries can be organised for a small extra charge.
For deliveries in a close radius to our office we use a local courier company. We will contact you to arrange delivery at a convenient time.
How much does shipping cost?
Shipping within the UK is free.
For shipping editions outside the UK please see average costs below. The actual cost will be calculated once you go through the checkout process and enter your delivery address:
- Europe (excl. non-EU countries) £50
- Non-EU countries £70
- USA £75 unframed, £85
- Rest of the world £125
Please note that any import duties which are incurred with an international shipment are the responsibility of the purchaser.
Can I track the progress of my delivery?
When your shipment has been dispatched you will receive an email indicating when to expect delivery. Your UPS tracking number will be included in the email so you can track your delivery online.
Can I provide separate billing and delivery addresses?
Absolutely. You can provide any delivery address including a work address. Please bear in mind however, that someone will have to be present to accept delivery, as a signature is required. This could be a relative, a neighbour, or even a concierge.
Can I collect?
You are most welcome to collect your edition if it is easier for you. Please call us to arrange a suitable time.
How are the editions framed?
Please contact us if you wish to discuss the framing of your edition. We no longer off a framing service on behalf of collectors but we can point you to a number of reputable local framers. In some cases we can also provide you with a specification for framing in the style chosen by Counter Editions in collaboration with the artist, which any good framer should be able to work from.
What is a special price?
Members get access to new editions first and have the opportunity to purchase them at Special Launch Prices. Please note only a limited number of each edition are on offer at the Special Launch Price. Once these have been sold the Special Launch Price is no longer available and any related coupon codes are no longer valid. To find out when editions are launched and for other special offers we strongly recommend you join our mailing list. We dont bombard you with emails and you wont receive more than 10 or 12 a year in total.
What is a limited edition print?
Counter Editions works closely with leading contemporary artists to commission limited edition prints from either a new or existing artwork. A print or sculpture is produced in a limited number from this original artwork under the direct supervision of the artist. Prints will be hand-signed and numbered by the artist, and sculptural editions will be accompanied by a signed certificate-of-authenticity. A small number of Artist Proofs (APs) will also be produced. These are generally identical to the prints in the main edition. The number of prints is always strictly limited to the number in the edition and the APs. No further prints are ever produced. We sometimes make the APs available for sale once the main edition has sold out. Please ask.
Do you have a returns policy?
We offer a 14-day money-back guarantee if you are not happy with your edition. You can return your edition for FREE via a pre-paid UPS service. Please note that returns must be made in original packaging.
What is a special price?
Most of our editions are released at a special launch price, and are made available at this special price for a limited time. To find out when editions are launched and for other special offers we strongly recommend you join our mailing list. We don't bombard you with emails and you won't receive more than 10 or 12 a year in total.
Do the edition prices change?
As an edition sells and there is less availability the price increases. Most of our editions are launched at special launch prices and they are available at this special price for a limited period. In order to be aware of the launch we do recommend you join the mailing list.
How will Counter Editions use my personal information?
Counter Editions is firmly committed to respecting your privacy. Please rest assured, we never have and never will share your details with any third party. If you are on our mailing list you will only receive emails from us about new editions or offers, and you can remove yourself at any time from our mailing list using the fully automatic link in any email sent to you.