Terms & Conditions
Terms & Conditions
TERMS & CONDITIONS
We can ship to any UK or international address. Please allow 3 - 5 business days for us to process, pack and ship your unframed edition, and 28 days for framed prints and sculptural editions.
We offer a 14-day, money-back guarantee if you are not happy with your edition, or it arrives damaged in any way. RETURNS MUST BE MADE IN ORIGINAL PACKAGING.
Restricted Quantities Per Customer
Counter Editions was established to offer affordable artowrk by leading contemporary artists with the ambition of widening the ownership of art. With this in mind we restrict the number of each edition that a customer/household/family/group/organisation can buy.
Prices are subject to change. As is traditional in edition publishing, prices will rise as the edition begins to sell out. While we endeavour to show accurate availability of stock, levels are subject to change and in the unusual event of any order being placed for an out of stock edition a full refund will be given.
The price payable for the goods you order is as set out in store, plus any charges for delivery if applicable. If in the UK all prices include the current applicable VAT rate unless otherwise stated.
Occasionally, an error may occur and goods may be either incorrectly priced or described, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description, or at all. We reserve the right to correct any errors from time to time. We will at our discretion either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
Coupon codes and other Counter Editions offers come with quantity and date restrictions. Please note they do not guarantee availability as the editions are sold on a first come first served basis
Special Launch Price
Members get access to new editions first and have the opportunity to purchase them at Special Launch Prices. Please note only a limited number of each edition are on offer at the Special Launch Price. Once these have been sold the Special Launch Price is no longer available and any related coupon codes are no longer valid.
We encourage members to sign up for reserve lists for editions which we forecast will have high demand on launch. While this gives members the opportunity of advance notice of a new release it does not guarantee their availability. Once an edition is launched they are sold a strictly first come first served basis.
Gift Cards and Artfund gifts
Gift Card and Artfund gifts cannot be redeemed or exchanged for cash.
Gift Card and Artfund gifts may only be redeemed in Sterling.
The amount of your purchase will be deducted from the balance on the gift card/Artfund gift. If your purchase totals less than the value of the gift card/Artfund gift, any balance will be left as credit for you on the card to spend in future. Change will not be given.
Counter Editions is firmly committed to respecting your privacy. Please rest assured, we DO NOT share your details with any third party. You will only receive emails from Counter Editions about new editions, and this is normally 4-6 times a year. You can remove yourself at any time from our mailing list by sending an email to email@example.com, please write 'unsubscribe' in the subject box.
From time to time we may email you to inform you of new editions, though you may ask us remove you from our mailing list at any time by emailing us at firstname.lastname@example.org and put unsubscribe in the subject box.