Shipping and delivery

Where do you ship to and how long does it take?

We can ship to any UK or international address. Please allow 3 - 5 business days for us to process, pack and ship your unframed edition, and 28 days for framed prints and sculptural editions.

What shipping method do you use?

For our UK and overseas shipping we use the international delivery company UPS. We use their Express service which means the editions are only in transit for a very short time. When your order is ready for dispatch we send you an email to let you know it is on its way. The email will contain a tracking number that you can use to follow the progress of your delivery. It will be delivered to you using the UPS Express service. This is an overnight service, Monday to Friday, which requires a signature on delivery. Once your edition has been dispatched delivery times are:

UK next business day delivery by 1030hrs
Most addresses in Europe next business day delivery by 1200hrs
Next business day to New York City and second business day delivery by 1200hrs to most other addresses in USA and Canada
Day definite delivery in 2 to 3 business days as early as 1030hrs or 1200hrs to select areas in Asia

Please do contact us if you have any specific shipping requirements or enquiries regarding delivery times. We can normally arrange for a delivery to be made on a specific day, and Saturday deliveries can be organised for a small extra charge.
For deliveries in a close radius to our office we use a local courier company. We will contact you to arrange delivery at a convenient time.

How much does shipping cost?

Shipping within the UK is free.
For shipping editions outside the UK please see average costs below. The actual cost will be calculated once you go through the checkout process and enter your delivery address:
Europe (excl. non-EU countries) £50
Non-EU countries £70
USA £75 unframed, £85
Rest of the world £125

Please note that any import duties which are incurred with an international shipment are the responsibility of the purchaser.

Can I track the progress of my delivery?

When your shipment has been dispatched you will receive an email indicating when to expect delivery. Your UPS tracking number will be included in the email so you can track your delivery online.

Can I provide separate billing and delivery addresses?

Absolutely. You can provide any delivery address including a work address. Please bear in mind however, that someone will have to be present to accept delivery, as a signature is required. This could be a relative, a neighbour, or even a concierge.

Can I collect?

You are most welcome to collect your edition if it is easier for you. Please call us to arrange a suitable time.

Do you have a returns policy?

We offer a 14-day money-back guarantee if you are not happy with your edition. You can return your edition for FREE via a pre-paid UPS service. Please note that returns must be made in original packaging. Refunds will be made to the original method of payment.

About Limited Editions

What is a limited edition print?

Counter Editions works closely with leading contemporary artists to commission limited edition prints from either a new or existing artwork. A print or sculpture is produced in a limited number from this original artwork under the direct supervision of the artist. Prints will be hand-signed and numbered by the artist, and sculptural editions will be accompanied by a signed certificate-of-authenticity. A small number of Artist Proofs (APs) will also be produced. These are generally identical to the prints in the main edition. The number of prints is always strictly limited to the number in the edition and the APs. No further prints are ever produced. We sometimes make the APs available for sale once the main edition has sold out. Please ask.

Pricing

What is a special price?

Most of our editions are released at a special launch price, and are made available at this special price for a limited time. To find out when editions are launched and for other special offers we strongly recommend you join our mailing list. We don't bombard you with emails and you won't receive more than 10 or 12 a year in total.

Do the edition prices change?

As an edition sells and there is less availability the price increases. Most of our editions are launched at special launch prices and they are available at this special price for a limited period. In order to be aware of the launch we do recommend you join the mailing list.

Framing

How are the editions framed?

Please contact us if you wish to discuss the framing of your edition. We no longer off a framing service on behalf of collectors but we can point you to a number of reputable local framers. In some cases we can also provide you with a specification for framing in the style chosen by Counter Editions in collaboration with the artist, which any good framer should be able to work from

Privacy

How will Counter Editions use my personal information?

Counter Editions is firmly committed to respecting your privacy. Please rest assured, we never have and never will share your details with any third party. If you are on our mailing list you will only receive emails from us about new editions or offers, and you can remove yourself at any time from our mailing list using the fully automatic link in any email sent to you.

Shipping

We can ship to any UK or international address. Please allow 3 - 5 business days for us to process, pack and ship your unframed edition, and 28 days for framed prints and sculptural editions.
Please note international shipping fees only cover transportation costs. Any import duties which are incurred with an international shipment are the responsibility of the purchaser.

Returns

We offer a 14-day, money-back guarantee if you are not happy with your edition, or it arrives damaged in any way. RETURNS MUST BE MADE IN ORIGINAL PACKAGING.

Restricted Quantities Per Customer

Counter Editions was established to offer affordable artwork by leading contemporary artists with the ambition of widening the ownership of art. With this in mind we restrict the number of each edition that a customer/household/family/group/organisation can buy.

Title

Title (ownership) only passes to the purchaser once the artwork has been delivered and we reserve the right to cancel an order at any time, up to the point of delivery.
A founding principle of Counted Editions was the wider ownership of art by leading contemporary artists through the publication of limited edition artworks. It is ours and the Artist's hope (and expectation) that the artwork will not be purchased for resale and will be retained by you for your own personal enjoyment. Specifically, that you will not sell or offer for sale the Artwork on any internet based auction or other website. In order to preserve this founding principle we reserve the right choose who to sell our editions to, more specifically we reserve the right to cancel any orders by a buyer who we deem to have the intention to resell the edition.
Any person(s) making unauthorised purchases on our website through whatever means will also have their orders cancelled.

Pricing

Prices are subject to change. As is traditional in edition publishing, prices will rise as the edition begins to sell out. While we endeavour to show accurate availability of stock, levels are subject to change and in the unusual event of any order being placed for an out of stock edition a full refund will be given. At those times when we are experience high demand prices are subject to rapid change. As such the price for an edition already in your basket may change during the shopping and checkout process. The actual price payable is the price at which your order is accepted and confirmed.
The price payable for the goods you order is as set out in store, plus any charges for delivery if applicable. If in the UK all prices include the current applicable VAT rate unless otherwise stated.
Occasionally, an error may occur and goods may be either incorrectly priced or described, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description, or at all. We reserve the right to correct any errors from time to time. We will at our discretion either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
To comply with recent EU legislation, please note that before the completion of any sale above € 10,000.00 we are obliged to obtain detailed information about the identity of our clients – both private individuals as well as businesses. We will require two forms of identification, this may include: a valid photo identity document, such as a passport, driving license, national ID card and/or a utility bill so that we have your full name, date of birth, nationality and address on record.

Coupon codes

Coupon codes and other Counter Editions offers come with quantity and date restrictions. Please note they do not guarantee availability as the editions are sold on a first come first served basis

Special Launch Price

Members get access to new editions first and have the opportunity to purchase them at Special Launch Prices. Please note only a limited number of each edition are on offer at the Special Launch Price. Once these have been sold the Special Launch Price is no longer available and any related coupon codes are no longer valid. 

Reserve List

We encourage members to sign up for reserve lists for editions which we forecast will have high demand on launch. While this gives members the opportunity of advance notice of a new release it does not guarantee their availability. Once an edition is launched they are sold a strictly first come first served basis.

Gift Cards and Artfund gifts

Gift Card and Artfund gifts cannot be redeemed or exchanged for cash.
Gift Card and Artfund gifts may only be redeemed in Sterling.
The amount of your purchase will be deducted from the balance on the gift card/Artfund gift. If your purchase totals less than the value of the gift card/Artfund gift, any balance will be left as credit for you on the card to spend in future. Change will not be given.

Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

Who is collecting the data?

Counter Editions is the trading name for Carl Freedman Ltd. For simplicity throughout this notice, 'the business', ‘we’ and ‘us’ means Carl Freedman Ltd.

When do we collect your personal data?

- When you visit our website, and use your account to buy products online or on the phone.
- When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
- When you create an account with us.
- When you purchase a product by phone but don’t have (or don’t use) an account.
- When you engage with us on social media.
- When you sign up to our newsletter.
- When you contact us by any means with queries, complaints etc.
- When you enter prize draws or competitions.

What sort of personal data do we collect?

- If you have an account with us: Your name, billing/delivery address, orders and receipts, email and telephone number. We keep no record of your password.
- If you make an order: Your name, email, phone number, delivery and billing address, payment card information, IP address and your order details.
- Details of your interactions with us online, email, over the phone or at our offices.
For example: we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket and how and when you contact us.
- If you have consented to be on our mailing list, details of which emails have been sent to you, whether they have been opened and click through data.
- Information gathered by the use of cookies in your web browser.
- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

What is the legal basis for processing the data?

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent. For example: When you tick a box to receive our newsletter When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example: When you make an order we will collect your address details to deliver your edition, and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data. For example: we can pass on details of people involved in fraud or other criminal activity affecting the business to law enforcement.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example: we may use your purchase history to send you or make available personalised offers.

How will we use your personal data and why

To process any orders that you make online or over the phone. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details will be passed to a third party to supply or deliver the edition that you ordered.

We keep your details in order to fulfil any contractual obligations such as refunds, as well as allowing as to retain an record of provenance of the artwork in the future.

To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.

Will the data be shared with any third parties?

Delivery Couriers (UPS and Addison Lee):

To fulfil your order, we share you name, contact details, delivery address and order information with our delivery couriers.

Framers (e.g. Darbyshire):

If you request your edition to be sent to a framer, we share your name, contact details, delivery address and order information with them.

Payment Processors (Braintree):

We use a third party payment processor to handle your payment information securely for orders online and over the phone.

Direct marketing companies (Mailchimp):

Who help us manage our electronic communications with you, we share your name and email address.

We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

We do not pass on your personal data to any third parties for their own purposes.

We may also use your information for:
- For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
- We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
- We may, from time to time, expand, reduce or sell the business and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.

How long will the data be stored for?

We keep an archive of orders to maintain a record of art work provenance. This information is confidential and not shared with any other party once the order has been fulfilled. Details kept are order number, name, address and contact details.
Keeping this data allows us to help customers who need information about their order and artwork in the future, for example if they need to know which edition number they received in a past order, or a copy of a invoice. Information is only shared once the identity of the customer has been verified.
We also keep your personal data for the duration of the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer. Any customer can ask to be anonymised on request after this retention period.
When you consent to receive marketing communications, we will keep your data until you unsubscribe.

How we protect your personal data

We treat your data with the utmost care and take all appropriate steps to protect it.
We secure access our websites using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data such as payment card information is secured and tokenised to ensure it is protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

Your personal data protection rights

You have the right to request:

- Access to the personal data we hold about you, free of charge.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing.
- That we stop any consent-based processing of your personal data after you withdraw that consent.

Your right to withdraw consent:

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest:

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing:

You can opt out from direct marketing by the following means: - unsubscribing to any marketing email - by editing the settings of your account - contacting us to remove your details

Checking your identity:

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Data portability

You have the right to request a copy of any information about you that the Business holds at any time, and also to have that information corrected if it is inaccurate. E will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
To ask for your information, please contact our Customer Services at mail@countereditions.com or +44(0)2076848899. To ask for your information to be amended, please update your online account, or contact our Customer Services team.

Raising a complaint

If you consider Counter Editions to process your personal data in a incorrect way you can contact us. You also have the right to turn in a complaint to the UK data protection authority (the Information Commissioner’s Office or ICO).

Updates to our Privacy Notice

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy.

This page was updated on 23 May 2018.